![]() Regularly review and evaluate the degree of customer satisfaction of breakfast, room service and barista recommend new marketing and/or operational policies and procedures when necessary to keep up with demand and market changes investigate and resolve food quality and service complaints. Oversees set up of dining and service areas. Investigates and resolves guest complaints in a timely manner.ĭocuments inventory forecast usage and monitors supply so that restaurants are stocked with linen, glassware, silverware, china, condiments and other items necessary to provide appropriate customer service. Interacts with guests to obtain feedback on quality of service and food in outlet. Provides guidance for improvement and implements necessary adjustments. Verifies temperatures, judges appearance and taste of products, and checks preparation methods to determine quality. Moves throughout facility and kitchen areas to visually monitor and take corrective action to ensure food quality and service standards are met. Responsible for ensuring that food quality is consistent, appealing, and prepared to guest specifications. ![]() Manages and monitors product quality and guest satisfaction in restaurant. Oversees work orders to ensure repairs and maintenance of facility are completed on a timely basis. Provides guidance for improvement and implements Necessary adjustments. Visually inspects and takes corrective action to ensure that facilities in restaurant look appealing and attractive to guests. Responsible for ensuring that all equipment is in working order. Responsible for ensuring that restaurant complies with sanitation and safety standards for Guests and employees. Reinforce our commitment to Forbes Five Star Standards. ![]() Schedule and direct staff in their work assignments. ![]() Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes. Train, supervise, counsel and discipline staff for the efficient operation of the outlets. Job duties include, although are not limited to: Manages the restaurant to maintain high standards of food and beverage quality and service to maximize profits through outstanding customer service. ![]()
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